Please note that the shipping time listed below is only estimate, and is subject to change.
At Hour Loop, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, you may return the item(s) within 14 days of delivery for a refund. Please note that the item(s) must be in their original condition and packaging, and you will be responsible for the return shipping costs. To initiate a return, please contact our customer service team at firstname.lastname@example.org and we will provide you with further instructions. Any return without contacting customer service team may cause non-refundable or partial refund. Please also note that some products may be non-returnable due to hygiene or safety reasons. If you have any questions or concerns about our return policy, please do not hesitate to contact us.
REFUNDS (if applicable)
If you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of delivery to initiate a refund or exchange. We may ask you to provide photos or additional information to help us process your request. If your request is approved, we will issue a refund to your original payment method within 10 business days. Please note that we are unable to offer refunds for items that have been used, altered, or damaged after delivery. If you have any questions or concerns about our refund policy, please contact us, and we will be happy to assist you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your card issued bank, it may take some time before your refund is officially posted.
If you’ve done all of above and still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
If products arrive defective or damaged we will provide full refund. Otherwise, it will be disapproved or partial refund.
ALL PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH WWW.HOURLOOP.COM (“HL WEBSITE”) ARE PROVIDED BY HOUR LOOP, INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. HOUR LOOP, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE HL WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PRODUCTS YOU PURCHASE FROM THE HL WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, HOUR LOOP, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. HOUR LOOP, INC. DOES NOT WARRANT THAT THE PRODUCTS MADE AVAILABLE TO YOU THROUGH THE HL WEBSITE ARE FREE OF HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, HOUR LOOP, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY PRODUCTS MADE AVAILABLE TO YOU THROUGH THE HL WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.